Terms & Conditions

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order as follows:

  • Choose your products and add them to cart
  • click checkout button at the top right trolley icon
  • Validate the contents of the cart
  • Provide information regarding the client personal details
  • Continue to filling the Billing details and Delivery Detail
  • Confirm the order
  • Validate payment & transfer to our bank account

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor there after. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending a message to our contact or an email to the email address provided by the client. The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

DELIVERY

  •  A RM8 delivery charge is applicable for every delivery.
  •  Free Delivery is applicable with minimum order of RM250.
  •  Terms and Conditions of “Promotions” apply.
  •  Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.
  •  Prices are inclusive of prevailing GST.
  •  All products prices are subjected to change without any prior notice.
  •  Strictly no change of delivery address upon confirmation and payment of orders.
  •  All special requests are subject to availability and additional charges.
  •  Please allow for additional delivery time in the event of changes to orders after confirmation.
  •  Pictures shown are for illustrative purposes.

PICK UP

  •  Estimated waiting time for orders is as below:-
  •  For pick up order, please place your order at least 1 day in advance or call our service department at 04-399 7012
  •  Terms and Conditions of “Promotions” apply.
  •  Kindly present your payment confirmation receipt upon collection of order at the outlet.
  •  Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.
  •  Prices are inclusive of prevailing GST.
  •  All products prices may be subjected to change without any prior notice.
  •  Strictly no change of collection time and venue upon confirmation and payment of orders.
  •  For all special requests may be subjected to availability and additional charges.
  •  Please allow for additional waiting time in the event of changes to orders after confirmation.
  •  Pictures shown are for illustrative purposes.

PAYMENT (SECURE TRANSACTIONS)

Please transfer your payment to Company name: Winter Warmers Sdn Bhd - RHB Bank: 20707300030940 after confirm the purchase. For online shopping, order and inquiries, please call 04-399 7012 or fax 04-399 8846. We also accept order from Facebook,  PM us the items code or items name u want to purchase. The products remain the property of the vendor until we receives full payment of the price. The products will post on the next day after the full payment is received.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

PRIVACY

By placing this online order, clients consent to the use and/or processing of their personal data stated in this order form by the Management in accordance with the Privacy and Personal Data Protection policy issued by Winter Warmers Sdn Bhd (579174-K) and agree to be bound by the same. The policy is available at our website, www.winterwarmers.net/

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Malaysia law. You agree to submit to the exclusive jurisdiction of the courts of Malaysia regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.